Ayushman Bharat Digital Mission (ABDM) Grievance Portal

Komal Bajpai

Author

Updated: 16-04-2025 at 12:41 PM

The Ayushman Bharat Digital Mission (ABDM) Grievance Portal is an online platform for resolving complaints related to the ABDM services. It provides a streamlined, transparent, and accessible system to ensure timely redressal of grievances. Citizens can lodge complaints, track their status, and receive support through multiple channels, ensuring a seamless digital healthcare experience. Introduced under the ambitious Ayushman Bharat venture, the ABDM is aimed at interconnecting all digital health plans and players and having direct access to citizens to enable health info self-governance.

In this article you will get detailed information about the ABDM Portal, how to register your grievance through this portal, how to track your grievance and much more.

Overview

Name	Ayushman Bharat Digital Mission (ABDM)
ABHA Number	A unique health ID consolidates medical records and makes healthcare services easily accessible.
Personal Health Records	Secure storage of medical information, reducing errors and ensuring continuity of care
Health Facility Registry	A directory of healthcare facilities like hospitals, clinics, and pharmacies.
Telemedicine & E-Pharmacy	Remote consultations, prescription refills, and medication delivery via digital platforms.
Interoperability Standards	Standardised protocols enable seamless and secure data sharing across systems.

Also Read: ABHA Card Registration | Apply for ABHA ID | Benefit And Download PDF

About ABDM Grievance Portal

ABHA Grievance Portal is an online complaint registration system for the problems concerned with the ABHA services. It provides a system which gives a way to point out complaints and subsequently; a way to trace its completion.

Key Features

Accessibility all around the clock for lodging complaints.
Multiple submission options: Post, call centre or online facility can be used regarding this kind of marketing.
Use of grievance follow-up tracking numbers.

How To Register Your Grievance Process?

Registering a grievance on the ABDM Grievance Portal is a simple process. Users can submit complaints through multiple channels, ensuring accessibility for everyone. Follow these steps to successfully submit your grievance:

Step 1: Go to the Grievance tab.

Step 2: In the grievance form, provide full information on your issue as mentioned above.

Step 3: Save the draught or click on the “Submit” button to complete the complaint.

Also Read: Chief Minister Arogya Arunachal Yojana

How To Track Your Grievance?

Once a complaint is lodged, users can easily track the status of their grievances using the portal. By entering the Complaint ID, email, or mobile number, citizens can get real-time updates on their complaint’s progress. Follow these steps to track your grievance:

Step 1: Go to the Grievance tab.

Step 2: Select “Track Your Grievance”

Step 3: Enter Information such as Complaint ID, email, or mobile number to get OTP.

Step 4: Enter the OTP to view the status of your complaint.

More About ABHA Grievance Portal

The ABDM Grievance Portal ensures a seamless and transparent complaint resolution process. It is designed to provide users with convenience, trackable progress, and multiple support options. Here are some key features that enhance user experience:

Convenience: Submit complaints at will and in any place possible.
Transparency: Track progress in a way that there are different tracking numbers attached to the current situation.
Support Options: To receive issues, offer different ways of submitting them.

Understanding ABDM

ABDM is a multi-faceted process that has set out involving an end-to-end digital health system. This system issues unique Health IDs (ABHA numbers) to citizens and generates integrated health records for safe and effective treatment. Some of the sub-modules such as telemedicine, e-pharmacy and facility registry enhance the reach of health and appropriate health facilities to those who do not have access to it.

Benefits Of ABDM

Operational Efficiency: Saves on writing skills and comes with promotion in administrative duties.
Better Health Outcomes: Helps diagnose the disease in time and provides an opportunity to begin effective treatment.
Cost Savings: Eliminates invasions, excessive processing and use of resources that would not benefit the patient.
Data-Driven Policies: Poses health ideas for fact-based choices and intervention.

Also Read: Understanding National Health Mission: Access To Healthcare For All

Challenges And Considerations Of ABDM

While the Ayushman Bharat Digital Mission aims to transform India’s healthcare system, certain challenges need to be addressed for its effective implementation. These challenges include digital accessibility, data privacy, and system integration. Some key concerns are:

Digital Divide: Restricted use of the internet especially in the rural regions.
Privacy Concerns: Protecting data and protecting it from unauthorised access.
Infrastructure Readiness: The other important aspects for creating competitive advantage include creating strong IT networks and training IT personnel.
Interoperability Issues: Integrating many different healthcare IT systems for integration between them.

Also Read: Ayushman Vaya Vandana card (AVV) - Free Healthcare for 70+ Senior Citizens.

Conclusion

The Ayushman Bharat Digital Mission (ABDM) is a groundbreaking initiative that paves the way for a more connected, transparent, and efficient healthcare system in India. The ABDM Grievance Portal further strengthens this vision by providing an accessible and structured mechanism for addressing service-related concerns.

With its focus on digital accessibility, patient empowerment, and grievance redressal, ABDM is set to redefine the future of Indian healthcare. Citizens are encouraged to utilize the grievance portal for an improved healthcare experience.

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